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Delhi NCR metro service area

Emergency lift rescue coordination in Delhi NCR

Lift Rakshak coordinates urgent lift-service calls when passengers may be trapped or a building needs safety-focused support. The first priority is to gather the building location, lift position, trapped-passenger status and visible fault symptoms so the situation can be assessed without unsafe improvisation.

Safety-critical calls are prioritized, but attendance depends on traffic, practical availability, site access and the reported fault.

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What this service covers

  • Do not force lift doors open or attempt evacuation without appropriate lift support.
  • Share the building name, tower or block if applicable, nearest entry gate and the floor position if known.
  • Site attendance depends on practical availability, traffic, site access, lift condition and the nature of the fault.

Safety boundaries

  • Do not force landing doors or cabin doors open while waiting for appropriate lift support.
  • Keep crowding away from the lift entrance so communication with trapped passengers remains calm and clear.
  • If a passenger is injured, unwell or in serious danger, involve building emergency contacts and public emergency services as appropriate.

Scope and documentation

  • After the situation is stable, record the time, symptoms, lift position and people-trapped status for the building log.
  • Share repeated entrapment or shutdown history before any repair or AMC review is discussed.
  • Keep any written inspection notes with the building so future maintenance decisions are based on the actual fault history.

Practical questions

What should residents do if someone is trapped?

Keep communication calm, avoid forcing doors, inform building security and call appropriate lift support with the exact site details.

Is there a fixed arrival time?

No fixed response time is promised. Timing depends on location, traffic, practical availability and site access.

Can WhatsApp be used during an emergency?

Yes. Share the location, trapped-passenger status, lift make if known and a brief fault description without sending personal details unnecessarily.

Contact

Need emergency rescue support?

Call or WhatsApp the building location, lift make if known, symptoms and urgency. Do not include unnecessary personal details.

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